Reduced Fare CharmCard - The reusable reduced fare payment card
Anywhere.  CharmCard(R) can get you there.
How to Use Your Reduced Fare CharmCard(R) Return to Main CharmCard® Site

Your Reduced Fare CharmCard® works just like the Full Fare CharmCard® used in the demonstrations, but automatically deducts the appropriate reduced fare.


The differences between TVM and Farebox transactions
How to add cash value to your CharmCard® at a TVM
How to add cash value to your CharmCard® at a Bus Farebox
How to check current value on your CharmCard® at a TVM
How to check current value on your CharmCard® at a Bus Farebox
How to add a 1-Day or 30-Day Pass to your CharmCard® at a TVM
How to add a 1-Day Pass to your CharmCard® at a Bus farebox
How to activate your pass
How to use your CharmCard® on a Metro Subway faregate
How to use your CharmCard® on a Bus farebox
How to pay your fare to ride on Light Rail
What to do if your CharmCard® is lost or stolen


Here are the differences between TVM and Farebox transactions:

TVM Transactions:

  • Up to $100 of stored value loaded per transaction.
  • Accepts cash or credit card payment.
  • Pass Products sold 1-Day or 30-Day Pass.

Note: Reduced Fare 7-Day passes are not available.

Bus Farebox Transactions:

  • Up to $20 of stored value or four bills loaded per transaction.
  • Accepts bills only, no change given.
  • Pass Product sold 1-Day Pass.

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How to add cash value to your CharmCard® at a TVM

  • If the screen directions are not fully visible, press any button to begin.
  • Under Smart Card, select “Add Value”.
  • Touch card to target.
  • Select add value amount.
  • Select payment cash or credit.
  • Insert cash or swipe credit card.
  • Touch card to target.
  • Transaction receipt? Yes or No.

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How to add cash value to your CharmCard® at a Bus Farebox

Click here to download transcript
(PDF format)

 
  • Press the “Add Value” button on the left side of the farebox.
  • Touch card to target.
  • Insert bills, no coins accepted, up to $20 or 4 bills.
  • Touch card to target to load value.

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How to check current value on your CharmCard® at a TVM

  • If the screen directions are not fully visible, press any button to begin.
  • Under Smart Card, press “Check Balance”.
  • Touch card to target.
  • Read current value on screen.

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How to check current value on your CharmCard® at a Bus Farebox

Click here to download transcript
(PDF format)

 
  • Press the “Check Value” button on the right side of the farebox.
  • Touch card to target.
  • Read current value on screen.

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How to add a 1-Day or 30-Day Pass to your CharmCard® at a TVM

  • If the screen directions are not fully visible, press any button to begin.
  • Under Smart Card, select pass type.
  • Select payment, cash, credit or stored value.
  • Insert cash or swipe credit card if not using stored value.
  • Touch card to target.
  • Transaction receipt? Yes or No.

Note:  All passes purchased at a TVM are inactive when issued.  Passes will automatically be activated by the Local Bus farebox or Metro Subway faregate when you tap your card for your first ride.  For Light Rail riders, passes must be activated prior to your first ride. See ‘How to pay your fare to ride on Light Rail’ or ‘How to activate my pass’.

Note: Reduced Fare 7-Day passes are not available.

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How to add a 1-Day Pass to your CharmCard® at a Bus farebox

Click here to download transcript
(PDF format)

 
  • If you do not have $1.20 cash value on your card,  first “Add Value” then;
  • First tell the Bus Operator you would like to purchase a 1-Day Pass before touching your card to the target.
  • When prompted by the Bus Operator, touch card to target.
  • You will hear 2 beeps as $1.20 was extracted from your card, and the 1-Day Pass loaded to your card.
  • Your 1-Day Pass is now active.

    Note: 30-day passes can not be purchased at the Bus Farebox

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How to activate your pass

  • Tap the Local Bus farebox.
  • Tap a Metro Subway faregate.
  • When you purchase a 1-Day Pass from a Local Bus farebox, it is automatically activated.
  • At a Light Rail Station TVM, select “Purchase Single-Trip Fare or Activate pass for First Ride” and follow prompts.

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How to use your CharmCard® on a Metro Subway faregate

  • Touch your card to the Metro Subway faregate target to enter the system.
  • Touch the target again as you exit the system. It will deduct the correct fare.
  • If you encounter a faregate with the barrier already open prior to touching your CharmCard®, DO NOT pass through the open faregate. Doing so will make your card “out of sync” and you will have to see the station manager before using your card again. The station manager should be able to get your CharmCard® back in sync.
  • Remember: the faregate will read pass products first and if no pass products are loaded on your card, the proper fare will be deducted.

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How to use your CharmCard® on a Bus farebox

Click here to download transcript
(PDF format)

 
  • Touch your card to the farebox target.
  • It will deduct the correct fare, or read your pass product.
  • Remember: the farebox will read pass products first and if no pass products are loaded on your card, the proper fare will be deducted.

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How to pay your fare to ride on Light Rail

Click here to download transcript
(PDF format)

 

Light Rail is a ‘barrier free’ fare collection system and requires the customer to either:

1. Purchase a Single-Trip fare from a Light Rail TVM

To purchase a Single-Trip fare at a Light Rail TVM:

  • If the screen directions are not fully visible, press any button to begin.
  • Press ‘Purchase Single-Trip Fare or Activate Pass for First Ride’.
  • Touch card to target when prompted.
  • Press ‘Purchase Single-Trip Fare from Stored Value’.
  • Touch card to target when prompted.

Your single trip fare is valid for 90 minutes. A paper ticket is not dispensed and not necessary to ride; your CharmCard keeps record of your purchase. There is not a ‘Round Trip’ purchase option with CharmCard. You must visit the Light Rail TVM each time you ride to purchase single trip fares.

-OR-

2. Have an active pass on your smart card

To activate a pass at a Light Rail TVM:

  • If the screen directions are not fully visible, press any button to begin.
  • Press ‘Purchase Single-Trip Fare or Activate Pass for First Ride’.
  • Touch card to target when prompted.
  • Press ‘Activate a previously purchased pass for first ride’.
  • Touch card to target when prompted.

Your pass is now activated.  A paper ticket is not dispensed and not necessary to ride. Your CharmCard keeps record of your purchase & active pass and when it expires, so once your pass is activated you do not need to visit the Light Rail TVM prior to boarding.

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What to do if your CharmCard® is lost, damaged or stolen

If your card is lost, damaged, stolen, or not working properly, please contact the Customer Service Center at 1-888-SmarTrip (1-888-762-7874).

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